Returns & Exchanges:
All items are made to order so all sales are final. No refunds or exchanges. If you wish to cancel your order, please note that if it is already in fulfillment your request will not be granted. If it has not yet reached the fulfillment stage we will happily cancel your transaction and issue a refund. If you were sent the wrong item please contact us.
Shipping & Delivery
Please make sure that your shipping and billing addresses match so that your order is processed and shipped in a timely manner. Also, please allow 4-9 days for fulfillment. Your item will ship via the option you selected at checkout when it’s ready. Shipping times may vary based on your location. International shipping can take up to 14+ days. All orders within the USA will be provided with a tracking number once the order has shipped. Also, please note that if an order is marked as delivered by the mail carrier but you do not receive it, we cannot replace it free of charge.
katrinah, inc. is not responsible for items that are delayed due to customs for international orders. We are also not responsible for customs fees your country may charge. Please be familiar with your country’s customs policies. When ordering we are only able to ship to one address per order. If you’d like your order split and to be sent to multiple addresses, please order each item separately.